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Yatra · Free in WP.org plugin Bookings

Pre-purchase questions, captured in admin.

Customer enquiries — managed alongside bookings.

A native enquiry form on every trip page. Customer questions arrive in a Yatra → Enquiries inbox with the trip context attached. Reply, convert to a booking, or close — without leaving WordPress.

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Bundled in the free Yatra plugin · Listed on WordPress.org

Enquiries Inbox — Yatra WordPress travel booking plugin (free feature)

Why Enquiries Inbox matters for tour operators

Customers ask questions before they book — about itinerary, dietary, dates, prices. Without a dedicated capture flow these go to a contact-form-7 inbox that loses the trip context, or to your personal email, where they get buried. Yatra captures them on the trip page with the trip ID, traveler counts, and dates pre-attached.

What changes once Enquiries Inbox is on

Concrete operational outcomes — not feature checkboxes.

  • Frontend enquiry form on every single-trip page (toggle per trip).
  • Admin inbox under Yatra → Enquiries with trip context + traveler counts attached.
  • Status workflow — Open, Replied, Won (converted to booking), Lost, Closed.
  • Email notifications to the operator + acknowledgement reply to the customer.
  • Searchable archive by trip / customer / status.

What Enquiries Inbox unlocks in Yatra

Every surface, every toggle, every audit trail — covered.

Inline form

Name, email, phone, message, adults/children counts, optional date. Honours your privacy + spam settings.

Trip-attached context

The enquiry record links to the trip page the customer was on — no copy-pasting trip names from emails.

Status workflow

Open / Replied / Won / Lost / Closed. Filter the inbox by status.

Operator + customer emails

Operator gets a "new enquiry" notification. Customer gets an auto-acknowledgement template you can edit.

Convert to booking

From the enquiry detail, create a draft booking with the captured details pre-filled.

Pairs with these Yatra Pro modules

Pro modules that build naturally on top of Enquiries Inbox. Bundle unlocked by any Yatra Pro license.

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AI Assistant

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A sparkle button next to every long-form admin field — trip description, SEO meta, destination summary, enquiry reply. Click → AI generates context-aware copy …

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Email Automation

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Welcome, T-7 reminder, T-1 reminder, post-trip review request, win-back at +90 days. Yatra runs the whole sequence from your WordPress, audience-filtered, with…

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How to set up Enquiries Inbox in Yatra

No engineering. Open Yatra → Modules, toggle, follow the wizard.

  1. 1

    Enable on trips

    Settings → Enquiries → enable. The form appears on every trip page; per-trip toggle in trip Advanced settings.

  2. 2

    Customer asks a question

    Fills the form on the trip page. You + the customer get email notifications.

  3. 3

    Reply or convert

    Open the enquiry, send a custom reply or convert directly to a draft booking.

  4. 4

    Close the loop

    Mark Won when the booking goes through, Lost if the customer chose elsewhere.

Enquiries Inbox — Yatra Pro FAQ

Want to feel Enquiries Inbox in action first? Try Yatra Pro free →

Does this replace Contact Form 7 or WPForms?
For trip enquiries — yes. Generic contact forms don't know which trip the customer asked about. For non-trip enquiries (e.g. press), keep using a generic contact form.
Can enquiries trigger WhatsApp / Mailchimp / AI Assistant?
Yes — Pro modules layer on. WhatsApp Notifications can send a thank-you, Mailchimp can subscribe the enquirer, AI Assistant generates reply drafts from the sparkle button inside the enquiry detail.

Add Enquiries Inbox to your tour-booking website today.

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