# General Settings Documentation
**Location:** WordPress Admin → Yatra → Settings → General
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## 🏢 Company Information
### Company Name
– **Field Type:** Text Input
– **Required:** Yes ✅
– **Description:** Your travel agency or company name
– **What it does:** This is your business name that appears everywhere customers interact with your travel agency
– **Where it appears:**
– Email signatures and booking confirmations
– Website headers and footers
– Invoice headers
– Customer receipts
– **Why it’s important:** Establishes your brand identity and builds trust with customers
– **Example:** “Adventure Travel Co.”, “Trekking Nepal Tours”, “Beach Holiday Adventures”
– **⭐ Pro Tip:** Use the exact name you want customers to remember and search for online
### Company Email
– **Field Type:** Email Input
– **Required:** Yes ✅
– **Description:** Primary contact email address
– **What it does:** This is the main email address for all customer communications
– **Where it’s used:**
– As the “from” address in booking confirmation emails
– For customer support inquiries
– Admin notifications about new bookings
– **Why it’s important:** This is your primary communication channel with customers
– **Example:** company@example.com, info@adventuretravels.com, support@trekkingnepal.com
– **⚠️ Important:** Use an email you check regularly and that can handle customer volume
– **⭐ Pro Tip:** Create a dedicated email like “bookings@yourcompany.com” for better organization
### Company Phone
– **Field Type:** Text Input
– **Required:** No ❌
– **Description:** Primary contact phone number
– **What it does:** Provides customers with a direct way to call your business
– **Where it appears:** Contact pages, booking confirmations, emergency contact information
– **Why it’s important:** Some customers prefer phone communication over email
– **Example:** +1-234-567-8900, +44-20-1234-5678, +977-1-23456789
– **⭐ Pro Tip:** Include country code (+1, +44, etc.) for international customers
### Street Address
– **Field Type:** Text Input
– **Required:** No ❌
– **Description:** Street address of your company
– **What it does:** Provides your physical business location
– **Where it appears:**
– Invoices and receipts for legal purposes
– Contact information pages
– Google Maps integration (if enabled)
– **Why it’s important:** Required for legal compliance and customer trust
– **Example:** 123 Main Street, Suite 456, 789 Tourism Boulevard
– **⭐ Pro Tip:** Even if you work from home, use a professional address or virtual office address
### City
– **Field Type:** Text Input
– **Required:** No ❌
– **Description:** City where your company is located
– **What it does:** Completes your business address
– **Where it appears:** Combined with other address fields in contact information
– **Example:** New York, London, Kathmandu, Sydney
– **⭐ Pro Tip:** Use the full city name (e.g., “New York” not “NYC”)
### State/Province
– **Field Type:** Text Input
– **Required:** No ❌
– **Description:** State or province
– **What it does:** Specifies your state or province within the country
– **Where it appears:** Part of your complete address
– **Example:** California, Ontario, Bavaria, Queensland
– **⭐ Pro Tip:** Use the official state/province name for legal documents
### Country
– **Field Type:** Text Input
– **Required:** No ❌
– **Description:** Country where your company is located
– **What it does:** Identifies your business country for legal and tax purposes
– **Where it appears:** Complete address, currency settings, tax calculations
– **Example:** United States, United Kingdom, Nepal, Australia
– **⭐ Pro Tip:** Use full country names for international clarity
### ZIP/Postal Code
– **Field Type:** Text Input
– **Required:** No ❌
– **Description:** ZIP or postal code
– **What it does:** Postal code for mail delivery and location identification
– **Where it appears:** Complete address, shipping calculations (if applicable)
– **Example:** 10001, SW1A 0AA, 44600, 2000
– **⭐ Pro Tip:** Include postal code even if you don’t receive mail at this address
### Website URL
– **Field Type:** URL Input
– **Required:** No ❌
– **Description:** Your company website address
– **What it does:** Links customers to your main website
– **Where it appears:** Email footers, booking confirmations, social media profiles
– **Why it’s important:** Drives traffic back to your website and builds brand consistency
– **Example:** https://example.com, https://www.adventuretravels.com
– **⭐ Pro Tip:** Always include https:// for proper linking
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## 🌍 Regional Settings
### Timezone
– **Field Type:** Dropdown Select
– **Required:** Yes ✅
– **Default:** UTC
– **Description:** Select your local timezone
– **What it does:** Sets the time reference for all booking calculations and schedules
– **Why it’s critical:** Affects EVERY time-related function in your system
– **Impact areas:**
– **Booking times:** When customers book, the time is recorded in your timezone
– **Email scheduling:** Reminder emails are sent based on your timezone
– **Availability display:** Trip times are shown in your local timezone
– **Reporting:** All reports use your timezone as reference
– **Available options:**
– UTC (Coordinated Universal Time – global standard)
– America/New_York (Eastern US)
– Europe/London (UK time)
– Asia/Kathmandu (Nepal time)
– Asia/Dubai (UAE time)
– Asia/Kolkata (India time)
– **⚠️ Critical Warning:** If you set this wrong, all your booking times will be incorrect
– **⭐ Pro Tip:** Set this to your physical business location, not your customer location
### Date Format
– **Field Type:** Dropdown Select
– **Required:** Yes ✅
– **Default:** Y-m-d (YYYY-MM-DD)
– **Description:** How dates are displayed throughout the site
– **What it does:** Controls the visual format of dates customers see
– **Where it affects:**
– Booking confirmation emails
– Trip schedule displays
– Availability calendars
– Invoice dates
– Customer dashboard
– **Format options explained:**
– **Y-m-d (2024-03-15):** International standard, clear and unambiguous
– **m/d/Y (03/15/2024):** US format, common in North America
– **d/m/Y (15/03/2024):** European format, common outside US
– **M j, Y (Mar 15, 2024):** User-friendly, easy to read
– **F j, Y (March 15, 2024):** Full month name, very clear
– **l, F j, Y (Friday, March 15, 2024):** Most detailed format
– **🎯 Recommendation:** Choose based on your target audience:
– US customers: m/d/Y format
– International customers: d/m/Y format
– Professional documents: F j, Y format
– **⭐ Pro Tip:** Test your chosen format to ensure it’s clear for your customers
### Time Format
– **Field Type:** Dropdown Select
– **Required:** Yes ✅
– **Default:** H:i (24 Hour)
– **Description:** 12-hour or 24-hour format for time display
– **What it does:** Controls how times are displayed to customers
– **Where it appears:**
– Booking confirmation times
– Trip departure times
– Meeting point times
– Email notifications
– **Format options:**
– **H:i (14:30):** 24-hour format, common internationally
– **h:i A (2:30 PM):** 12-hour format with AM/PM, common in US
– **🎯 Recommendation:** Match your date format choice:
– If using US date format (m/d/Y), use 12-hour time (h:i A)
– If using international date format (d/m/Y), use 24-hour time (H:i)
– **⭐ Pro Tip:** Consistency between date and time formats improves user experience
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## 🎯 Best Practices for General Settings
### 1. Company Information Setup
– **Complete all fields:** Even optional fields build trust and professionalism
– **Use real information:** Customers expect to be able to contact you
– **Keep it current:** Update phone numbers or addresses if they change
– **Professional presentation:** Use proper capitalization and spelling
### 2. Timezone Configuration
– **Set correctly the first time:** Changing later can confuse existing bookings
– **Consider your team:** Set to where your staff actually works
– **Think about customers:** Your timezone affects when they receive emails
– **Test after setting:** Create a test booking to verify times are correct
### 3. Date/Time Format Selection
– **Know your audience:** US vs international preferences
– **Test readability:** Make sure formats are clear and unambiguous
– **Stay consistent:** Use the same format throughout your communications
– **Consider mobile:** Some formats work better on small screens
### 4. Common Mistakes to Avoid
– **Wrong timezone:** This causes booking time confusion
– **Incomplete contact info:** Customers can’t reach you
– **Inconsistent formats:** Confusing date displays
– **Using personal email:** Use business email addresses
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## 🔗 Related Settings
– **Email Settings:** Uses company email as sender address for all communications
– **Booking Settings:** Uses timezone for booking calculations and reminders
– **Payment Settings:** Uses company information for invoices and receipts
– **Customer Settings:** Company address appears in customer account information
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## 📋 Quick Setup Checklist
### Essential (Must Do)
– [ ] Set Company Name (required)
– [ ] Set Company Email (required)
– [ ] Set Timezone (required)
– [ ] Choose Date Format (required)
– [ ] Choose Time Format (required)
### Recommended (Should Do)
– [ ] Add Company Phone
– [ ] Add complete Street Address
– [ ] Add City, State, Country
– [ ] Add ZIP/Postal Code
– [ ] Add Website URL
### Optional (Nice to Have)
– [ ] Test booking with current settings
– [ ] Verify email delivery with company email
– [ ] Confirm timezone affects booking times correctly